Some Questions Our Client's Asked us

1. What are the prohibited Items?

Edible food items, medications, money, herbs, Amunitions, cheques, live remains etc. (call customer service for more information)

1. Can you deliver all over the World?

Yes, sure we can

1. Can I pay for an import from overseas in Nigeria?

Yes

1. Where are your offices to pickup or send items from?

Contact us using contact us page; otherwise call customer service to arrange pick up

1. What are your contact details or customer service Hotlines?

customerservice@fordaw.com : +234-703-660-3055

1. Why is my shipment held / delayed?

Shipment can be held for inspection by government agencies (customs, NDLEA, NAFDAC etc).

1. Why is my customs duty high?

Customs duty /taxes are calculated by customs and can be revised if a genuine claim for wrong assessment is established.

1. Why was a wrong HSCODE used for my billing?

Could be a mistake from customs which can be resolved when consignee writes to customs. Please call Customer service for assistance.

1. My consignment is due today but I have not received, what happened?

Could be a flight delay or random customs check.

1. Can I export a document from Nigeria to any part of the world?

Yes.

1. I sent my package via your company but it is yet to be delivered, what can I do?

Please track online or call our office lines for assistance.

1. Is it possible to send an item overseas and the receiver pays for the freight cost?

Yes, but this is a special service

1. Held awaiting clearance from customs, what next can I do?

Please call our office lines for assistance.

1. Can we have your rates from UK, USA to Nigeria?

Please call our office lines for assistance.

1. Can you deliver to P.O Box addresses?

No.

1. Do you have offices outside Lagos?

Yes, all over the nation.